Support
Write to us — we answer in English, Ukrainian or Russian, usually within a few working days.
Common questions
How do I open the parent area?
Tap the lock icon “For parents” and solve a grown-up maths question. This keeps children away from settings and purchases.
I bought a subscription but it doesn't show
Parent area → “Subscription” → “Restore purchases”. Make sure the device uses the same Google Play account that made the purchase.
How do I cancel a subscription?
Google Play → Payments & subscriptions → Subscriptions → Owlimind → Cancel. Uninstalling the app does not cancel the subscription.
How do I move progress to another device?
On both devices: parent area → “Parent account” → enter the same e-mail → “Get a code” → the code from the e-mail. Then “Sync now”. No e-mail? Check the spam folder.
How do I limit screen time?
Parent area → “Time per day”. When time is up, the owl says a calm goodbye after the current activity.
How do I turn reminders on or off?
Parent area → “Settings” → “Reminders”. They are off by default.
How do I change the language?
Parent area → “Settings” → “Language”.